Sign In is a feature offered by us to make your Checkout process quicker and easier.
What does it mean to sign in / save my details?
The benefits?
You can view your order history, set up multiple delivery addresses and include multiple forms of payment for future transactions.
I’ve forgotten my password, what do I do?
On the log in page click forgotten password. Enter your email address and we will send you a temporary password. Once this has been entered, you’ll be prompted to enter your own password.
I have a new credit / debit card, how do I amend my online card details?
Sign in with your email and password Go to My Account and select payment details For each card you wish to remove, click on the ‘remove card’ link, which is situated to the right of that payment detail Alternatively, if you are placing an order, you can use your new card details at the checkout and you have the option to save the card details so they can be used next time
Am I able to amend my order once it’s submitted?
Cancellation Policy Cancellation of order must be made to us within an hour of placing order in writing. A cancellation charge might apply if any work already carried out before cancelation and will be deducted from refund.
How do I return an item?
Hopefully, you won’t need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidelines below you can help us help you when a product is not what you expected or faulty. Your statutory rights are not affected by this guidance. If you have any questions please contact customer service team Claims in respect of damages in delivery, delay, shortage of quantity or impaired quality must be made in writing to us within 3 days of delivery.
Can I have my order delivered to a different address?
Yes. There is an opportunity for you to enter the delivery address details on the address page of the Checkout.
Why is my order sometimes delayed?
We dispatch tens of thousands of parcels each week to tradesmen, maintenance professionals and corporate customers UK wide for next day delivery. In some cases a small number of parcels may be delayed, however we pride ourselves that over 97% of all orders received by 7pm will be delivered next day (to next day delivery areas).
What exactly is a printing website?
A printing website is an online platform that allows users to design and order printed materials. These materials can range from business cards and brochures to banners and promotional items. Our website provides users with a range of design templates and customization options to create their ideal printed products.
What types of printing services can I order from your website?
We offer a variety of printing services, including business cards, flyers, brochures, posters, banners, and promotional items such as T-shirts and mugs. Our goal is to provide a comprehensive range of printing options to meet your needs.
Which file formats do you accept for printing orders?
We accept a variety of file formats, including PDF, JPEG, PNG, and EPS. Our website is designed to make it easy for you to upload your files and ensure they meet our printing requirements.
Can I get assistance with design on your printing website?
Yes, we offer a range of design services to help you create your ideal printed products. Our design team can work with you to create custom designs, or you can use our design templates and design tools to create your own designs.
How long does it take to receive my printing order from your website?
The time it takes to receive your printing order will depend on the printing options you select and the shipping method you choose. Our website provides estimated delivery times based on your location and printing options. We also offer rush delivery options for those who need their orders sooner.
What is the quality of printing from your website?
We use high-quality materials and printing processes to ensure that your printed materials look professional. We have invested in the latest printing technologies and employ skilled professionals to ensure that every print order meets our high standards of quality.
Can I receive a sample of my printed materials before I order a large quantity?
Yes, we offer the option to order a sample of your printed materials before you order a large quantity. This allows you to see the quality of our printing and ensure that you are satisfied with the final product before placing a larger order.
How can I track my printing order from your website?
We provide tracking information once your order has shipped. You can usually find this information in your account dashboard or by contacting our customer service team.
Can I order printing from your website if I am located outside of your country?
Yes, we offer international shipping. However, shipping costs and delivery times may vary depending on your location. Please contact our customer service team for more information.
How can I ensure that my printing order is accurate?
Before submitting your printing order, carefully review all design and text elements to ensure that they are correct. We also provide a digital proof for you to review before printing. We strongly encourage you to carefully review this proof and make any necessary changes before giving final approval